You have questions. We have honest answers.

Frequently

Asked
Questions
General
What is Ommpo?

Ommpo Health is a shared pool membership that reimburses your household for urgent care, ER visits, dental emergencies, and pet emergencies. It’s a simple, predictable alternative to traditional insurance with no networks, no deductibles, and fast reimbursement.

How does the shared pool work?

Each membership includes an annual pool — $10K, $20K, or $50K — that your household can use for eligible medical, dental, and pet emergencies. You pay a flat monthly fee, get the care you need, submit your bill, and receive reimbursement directly.

Is Ommpo Health insurance?

No. Ommpo is not insurance. It’s a self-pay membership model designed for clarity and speed. There are no networks, no pre-approvals, and no deductibles — just simple emergency reimbursement.

What does Ommpo cover?

Ommpo covers urgent care visits, emergency room visits, dental emergencies, and pet emergencies. This includes injuries, sudden illnesses, infections, severe pain, and unexpected vet care. Coverage is based on your shared pool limit.

Who can use my shared pool?

Your shared pool is designed for the people and pets who actually live in your household. Each membership covers up to 4 household members including — including adults, kids, seniors, and pets, by default — a limit that protects against shared memberships between unrelated adults or people living at different addresses. This cap reflects the typical U.S. household size and supports families, couples, single parents, and blended homes while keeping the plan fair and sustainable for all members.

If your household is larger, you can add additional adults or pets, or choose the Unlimited Household add-on, which allows you to cover everyone who genuinely resides at your address. This helps prevent misuse, keeps risk predictable, and ensures your shared pool remains a reliable safety net for your real household.

Do I have to use in-network providers?

No. Ommpo lets you visit any licensed urgent care clinic, ER, dentist, or veterinarian. There are zero network restrictions, so you always get care where it’s most convenient.

How fast will I be reimbursed?

Most claims are processed quickly and reimbursed directly to you. Premiere members receive fast-track reimbursement and white-glove claims support for the quickest turnaround possible.

What types of emergencies qualify for reimbursement?

Qualifying events include urgent and emergency medical needs, dental emergencies, and pet emergencies. Examples: high fever, fractures, infections, severe dental pain, extractions, sudden illnesses, and urgent vet care.

Can I use Ommpo while traveling?

Yes. Ommpo works nationwide, and Premier members receive enhanced travel-friendly protection with priority support. You can submit claims from anywhere in the United States.

How do I submit a claim?

Just upload your receipt or bill through your Ommpo dashboard. The process takes minutes, and you can track your claim status in real time.

Are there any hidden fees?

No. Ommpo memberships are transparent and predictable — no hidden fees, no deductibles, and no surprise increases. You only pay your monthly membership and optional add-ons.

What add-ons are available?

You can customize your plan with:

Additional Adult
Additional Pet
Enhanced Dental
Unlimited Household

These allow your pool to grow with your household’s needs.

Is there a waiting period?

Yes. Your plan begins with a 30-day onboarding window to prevent fraud and ensure smooth processing. This protects the community and keeps costs low for everyone.

Can I cancel my membership?

Yes. Ommpo memberships are month-to-month, giving you full flexibility. You can pause or cancel at any time through your dashboard.

Who is Ommpo best for?

Ommpo is ideal for self-pay families, pet owners, seniors, travelers, and anyone frustrated with high deductibles or confusing insurance rules. It’s a modern, affordable way to handle emergencies with confidence.

How much does Ommpo cost?

Plans start at a simple monthly rate depending on your pool: $89 for Essentials (10K), $149 for Plus (20K), and $349 for Premiere (50K). All plans include people, dental, and pet emergency coverage.

Why choose Ommpo over traditional insurance?

Ommpo eliminates insurance complexity with predictable pricing, provider freedom, fast reimbursement, and comprehensive emergency coverage for your entire household — including pets and dental.

Pre-Existing Conditions
What is a pre-existing condition?

A pre-existing condition refers to any health issue, injury, illness, or chronic condition that was diagnosed, treated, or known prior to the start of your Ommpo Health subscription. This applies to both people and pets.

Are pre-existing conditions covered by Ommpo Health?

Ommpo Health does not cover treatment costs directly related to pre-existing conditions. Our service focuses on unexpected emergencies and urgent care needs.

What are some examples of pre-existing conditions that are not covered?

For People:
◦ Diabetes and its related treatments (e.g., insulin, glucose monitoring).
◦ High blood pressure or heart conditions diagnosed prior to subscription.
◦ Chronic illnesses like arthritis, asthma, or recurring migraines.

For Pets:
◦ Hip dysplasia or arthritis diagnosed before enrollment.
◦ Chronic kidney disease or diabetes in pets.
◦ Recurring issues like allergies or skin conditions treated prior to membership.

Are emergencies related to pre-existing conditions ever covered?

Emergencies unrelated to pre-existing conditions are covered. However, complications directly arising from pre-existing conditions may not qualify.
Example of Coverage:
◦ A person with diabetes breaks their arm in a fall—the treatment for the broken arm is eligible for reimbursement.
◦ A pet with hip dysplasia suffers an unrelated injury while playing—the emergency care for the injury is covered.

Example of Non-Coverage:
◦ A diabetic emergency or flare-up of symptoms related to a known heart condition would not be covered.

What if I’m unsure whether my condition is considered pre-existing?

If you’re uncertain, our customer support team is here to help. Reach out to us via our platform, email, or phone, and we’ll clarify whether a condition qualifies for coverage.

Can I still use Ommpo Health if I have a pre-existing condition?

Absolutely! Ommpo Health is designed to provide financial relief for emergencies and urgent care unrelated to pre-existing conditions. It’s an affordable safety net for life’s unexpected moments.

Why doesn’t Ommpo Health cover pre-existing conditions?

Excluding pre-existing conditions allows Ommpo Health to:
• Keep subscription fees low and affordable for all members.
• Focus on urgent and emergency care, where financial relief is most critical.
• Ensure fast and efficient reimbursement for unexpected events.

Can I get preventive care for a pre-existing condition through Ommpo Health?

Ommpo Health focuses on emergencies and does not include preventive or routine care for pre-existing conditions. However, we provide access to wellness resources and educational materials to help you manage chronic conditions effectively.

Will Ommpo Health expand coverage to include pre-existing conditions in the future?

We are always evaluating ways to improve our offerings. In the future, we may consider introducing add-on plans for managing chronic or pre-existing conditions. Stay tuned for updates!

How can I manage costs for pre-existing conditions?

• Speak with your healthcare provider or vet about cost-saving options.
• Look for discount programs or wellness packages that cater to specific conditions.
• Use Ommpo Health for emergencies while planning for routine care separately.

Where can I learn more about my coverage?

Contact our support team for more information about your plan and coverage details. We’re here to help you every step of the way.

Are there any hidden fees?

No. Ommpo Health is transparent, with no hidden fees or surprise charges.

Ommpo for Pets
Does Ommpo cover emergency vet care?

Yes. Your shared pool can be used for urgent veterinary visits, injuries, illnesses, and emergency treatments.

What is covered for my pet?

With an Ommpo Pet Membership, all pets get one simple plan that covers all unexpected injuries and illnesses. We reimburse at 100%, so your pet can get the best care when they need it most.

Are pre-existing conditions covered?

Ommpo Health does not cover treatment costs directly related to pre-existing conditions. Our service focuses on unexpected emergencies and urgent care needs.

Can I take my pet to any veterinarian?

Yes. There are no network restrictions, so you can visit any licensed vet clinic or animal hospital.

How many pets can I add?

You can add as many as you like with the Additional Pet add-on, or choose Unlimited Household for full coverage.

Are routine or preventive services covered?

No, Ommpo is for urgent and emergency pet care, not routine wellness or checkups.

Do you cover horses?

We only cover dogs, cats, fish, birds, small mammals (like rabbits and guinea pigs), and reptiles (including turtles and snakes).

Is there a waiting period?

Your plan starts the day your subscription is processed, and there is an initial 30-day waiting period before you can make a claim, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.

Do I need a separate pet insurance plan?

No. With Ommpo, your pets are covered under the same shared pool as your household.

What emergency veterinary issues are covered?

Veterinary clinics and animal hospitals are equipped to handle a wide range of emergency medical issues for pets. Below is a comprehensive list of common emergencies that require immediate attention from a veterinarian:

Respiratory Issues
• Difficulty breathing or rapid, labored breathing
• Choking or airway obstruction
• Persistent coughing or wheezing

Trauma and Injuries
• Hit by a car or other severe trauma
• Bite wounds from other animals
• Severe lacerations or deep cuts
• Broken bones or suspected fractures
• Sprains or severe limping
• Burns or scalds (thermal or chemical)

Gastrointestinal Problems
• Persistent vomiting or diarrhea (especially with blood)
• Bloating or swollen abdomen (sign of GDV/bloat, a life-threatening condition)
• Inability to pass stool or urinate
• Ingesting toxic substances (e.g., chocolate, xylitol, antifreeze, household chemicals)
• Foreign object ingestion (e.g., toys, bones, or string)

Neurological Symptoms
• Seizures or convulsions
• Sudden loss of balance or inability to walk
• Loss of consciousness or fainting
• Unusual behavior changes (e.g., confusion, aggression, or lethargy)

Cardiac and Circulatory Issues
• Signs of a heart problem (e.g., fainting, weakness, or pale gums)
• Uncontrollable bleeding (internal or external)
• Low body temperature or signs of shock

Eye and Ear Emergencies
• Eye injuries (e.g., trauma, swelling, or redness)
• Sudden blindness or disorientation
• Ear hematomas (swollen ear flaps)

Urinary and Reproductive Issues
• Inability to urinate (a potential sign of urinary blockage, which is life-threatening)
• Straining or discomfort while urinating
• Complications during labor or birth (e.g., prolonged delivery, visible distress)

Allergic Reactions
• Severe swelling (especially around the face or throat)
• Hives or itchy skin
• Anaphylaxis (signs include difficulty breathing, vomiting, or collapse)

Infectious or Toxic Conditions
• Snake bites, insect stings, or spider bites
• High fever (temperature above 103°F/39.4°C)
• Exposure to contagious diseases (e.g., parvovirus, distemper)

Other Critical Conditions
• Difficulty swallowing or eating
• Sudden weight loss or extreme lethargy
• Signs of severe pain (e.g., excessive whining, restlessness, or aggression)

When to Seek Emergency Veterinary Care
If your pet exhibits any of the above symptoms or if you’re unsure about the severity of their condition, it’s better to err on the side of caution and contact your veterinarian or an emergency animal hospital immediately. Quick action can save your pet’s life in critical situations.

For guidance on managing veterinary emergencies, contact your nearest veterinary clinic or animal hospital.





Dental
Does Ommpo cover dental emergencies?

Yes. Your shared pool covers urgent dental needs, including extractions, infections, severe pain, fractures, and emergency procedures.

Do I need dental insurance?

No. Ommpo provides dental emergency support without deductibles or network limitations.

Can I visit any dentist?

Yes. You can use any licensed dental provider, nationwide.

What does the Enhanced Dental add-on include?

The Enhanced Dental add-on provides additional coverage for dental emergencies, giving you more support for high-cost visits.

Are routine cleanings or cosmetic services covered?

No. Only urgent or emergency dental treatments qualify for reimbursement.

Travel
Does Ommpo work while I’m traveling?

Yes. All members can use their shared pool nationwide for emergencies while traveling.

What does Premiere travel coverage include?

Premiere includes enhanced support, fast-track processing, and white-glove assistance to help you handle emergencies away from home.

Can I get reimbursed for emergency care received out of state?

Yes. Ommpo allows you to see any licensed provider in the United States while traveling.

Are there travel restrictions or blackout areas?

No. Your membership works nationwide without location-based limitations.

Do I need to notify Ommpo before traveling?

No. Your coverage automatically follows you wherever you go.

Claims
How do I submit a claim?

Upload your receipt or bill through your dashboard — it only takes a few minutes. You can track your claim in real time.

How fast do reimbursements happen?

Ommpo processes claims quickly. Premiere members receive fast-track priority processing.

What documents do I need?

You’ll need an itemized bill or receipt showing the provider, date, and services performed.

What if my claim is missing information?

Our support team will contact you to help gather any missing details. Premier members receive white-glove assistance.

Can I submit multiple claims in a year?

Yes. You can submit as many claims as needed until your shared pool is used for the year.

Payments
How much does Ommpo cost?

Plans start at $89/mo (Essentials 10K), $149/mo (Plus 20K), and $349/mo (Premier 50K). You can also add adults, pets, or dental coverage for a small monthly fee.

Are there hidden fees or deductibles?

No. Ommpo has no deductibles, surprise charges, or network-related fees.

Do you offer annual payment options?

Yes. Members can save with yearly pricing using psychological-price points such as $899, $1,499, and $3,499 depending on the plan.

Can I cancel anytime?

Yes. Ommpo memberships are month-to-month, giving you complete flexibility.

Are there discounts for large families or multi-pet homes?

Yes. The Unlimited Household add-on protects everyone who lives with you for a flat monthly price.

Coverage
What does my Ommpo shared pool cover?

Plans start at $89/mo (Essentials 10K), $149/mo (Plus 20K), and $349/mo (Premier 50K). You can also add adults, pets, or dental coverage for a small monthly fee.

Who can use my shared pool?

Your shared pool is designed for the people and pets who actually live in your household. Each membership covers up to 4 household members including — including adults, kids, seniors, and pets, by default — a limit that protects against shared memberships between unrelated adults or people living at different addresses. This cap reflects the typical U.S. household size and supports families, couples, single parents, and blended homes while keeping the plan fair and sustainable for all members.

If your household is larger, you can add additional adults or pets, or choose the Unlimited Household add-on, which allows you to cover everyone who genuinely resides at your address. This helps prevent misuse, keeps risk predictable, and ensures your shared pool remains a reliable safety net for your real household.

Are pre-approvals required?

No. You can get care immediately, submit your bill, and receive reimbursement without waiting for approval.

Are there any network restrictions?

No. You can visit any licensed urgent care, ER, dentist, or veterinarian nationwide.

Does Ommpo replace insurance?

Ommpo is not insurance. It’s a simple, predictable membership that reimburses emergencies without networks, deductibles, or fine print.

Support
Need support?

If you require further assistance or if you have any questions, please contact our customer service representatives:
855-847-7575 or email: customercare@ommpo.com.

How do I submit a claim?

When you are ready to submit a claim, simply forward your paid receipts, via email, or our online platform.

Can I use this plan for any medical provider?

You can visit any licensed urgent care clinic that operates in your state. We encourage you to choose a provider that you trust and feel comfortable with.

Ready to Join?

Nearly 30 million Americans now pay for healthcare directly.
Ommpo makes it effortless — with one transparent membership that works nationwide.
We’re not replacing insurance; we’re replacing uncertainty.
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